Patient Information

What to Bring

When you arrive for your appointments, please make sure to bring the following information:

• Driver’s License or other photo I.D.
• Insurance Card(s)
• List of current medications (i.e. prescription medications and over-the-counter vitamins and supplements)
• Method of Payment
• Medical records pertinent to your care (ultrasound reports, lab results, records from another physician)

Office Hours

Our office hours are from 8am - 4pm Monday thru Friday.  Our phone hours are 8am - 4pm Monday thru Friday.  The phones are turned off for lunch from noon - 1pm. 

Payment Options

For your convenience we accept cash, check, MasterCard, Discover, Visa, and American Express

Insurance

Payments for co-pays and fees for services rendered are due at the time of service. You are responsible for knowing your insurance limitations and policies, as well as understanding what your financial obligation is (deductible, co-insurance, co-pay’s etc.) Please contact your insurance provider to verify we are in network for your plan prior to your visit. Please be sure to bring a current copy of your insurance card to each visit. We cannot submit a claim to your insurance company without specific information listed on the card. We are happy to submit your bill to the insurance company; however, ultimately the payment is your responsibility.

Hospital Affiliation

Northwestern Lake Forest Hospital, located at 1000 N. Westmoreland Road in Lake Forest, Illinois 60045. You can call them at 847-234-5600 or visit them online by clicking here (http://www.lfh.org/).

Endeavor Health Highland Park Hospital, located at 777 Park Avenue West in Highland Park, Illinois 60035.  You can call them at 847-432-8000 or visit them online by clicking here https://www.endeavorhealth.org/locations/highland-park-hospital 

Patient Forms

All forms must be completed and returned to the office prior to your appointment.  Forms can be returned to the office through our Patient Portal or dropped off at either office. 

Cancellation Policy

Our office has instituted a 24 hour cancellation policy. The fee is $50. All patients will be asked to leave a credit card number on file when scheduling an appointment.

Emergencies

If this is a medical emergency, please call 911.  If you are an existing patient, there is a provider on-call during non-business hours for calls that are urgent and cannot wait.  Please dial 847.234.3250 to be directed to the answering service.  If your problem is not an urgent medical problem, please call during office hours.  Prescription refill requests will be handled only during office hours.

Late Arrivals

If you arrive late to your appointment every effort will be made to see you the same day, however, you may be asked to wait or reschedule your appointment.

Phone Calls & Messages

It is our goal to answer all messages as soon as possible, however, please allow 24 business hours for a return call unless it is an emergency.  Please leave your name, the best number to reach you, and a brief message stating the reason for your call.

After Hours Calls

The on-call provider can be reached by calling the office phone number to be directed to our answering service. Please leave a phone number and expect a return call within an hour. Please remove all blocks from your telephone as the doctors do block their personal numbers when returning calls. If your phone is blocked this will slow down the response. Please utilize this service in case of emergency only. After hours phone consults with the provider will incur a charge of $100.

Prescription Refills

Please contact your pharmacy initially for refill requests. If the pharmacist has directed you to contact our office, please be sure to have the pharmacy name, phone number, and prescription number of the previous refill. Requests for prescription refills are only done during office hours and may take up to 48 hours to complete. Order prescription refills online through our patient portal.

Laboratory Services

These services are primarily provided from Labcorp and Natera Laboratories. It is the patient’s responsibility to assure that the insurance will cover labs drawn from these labs. Insurance companies often change their preferred laboratory therefore check your coverage prior to each blood draw. These services are provided for the convenience of our patients and labs requested from our providers only.

Test Results

Normal test results will be sent to you via our Patient Portal. Results for blood work and radiology can take a week or more to be returned to us. Pap smear results can take as many as 10-14 days to reach our office. You will receive a phone call by the office/provider for any abnormal test results. Occasionally, you will be asked to return to the office to discuss test results, as a phone consultation may not be appropriate.

Medical Information

All of our staff members are held up to the highest confidentiality standards. Your medical information will remain completely confidential unless we receive a signed written release from you. Information will not be shared with your spouse or family members unless specific authorization is obtained to do so. If you require your records be sent for medical purposes, we can forward records to your physician or other medical facility. This will be done free of charge for continuity of care, however, records copied for patients, insurance companies, or for any other reason, will be charged a fee per page.

Telephone Consultations

Most health insurance benefits do not include telephone consultations as a covered health benefit. A telephone consultation is a request by the patient for clinical advice related to a new or distinct medical condition and is not part of the follow up to a condition under active treatment in the office. Charge: Between $50 and $150 depending upon complexity of the request being made and time spent, with a minimum charge of $50 per response. Telephone consultations are also charged if the patient requests and authorizes a discussion of the patient’s condition, treatment, or any other clinical matter with a relative or other physician not part of the active treatment of the patient. The patient must have authorized such communications in writing.

Referrals

Some health plans require referrals for you to see a specialist. If you plan to see a specialist unrelated to your OB/GYNE health, please check with your Primary Care Physician’s office if a referral is needed.